Privacy Policy

This notice explains how Warren Homecare collects, stores, transfers, and uses personal data. "Personal data" refers to information identifying an individual or that could identify them when combined with other information.

This policy applies to data collected via our website and social media platforms. We do not share, sell, or disclose to a third party any information collected through our website.

Warren Homecare has appointed a data protection officer responsible for privacy policy compliance. For enquiries, contact hello@warrenhomecare.co.uk.

• Information directly provided by you
• Data from third-party databases and service providers
• Information gathered from monitoring website usage and service interactions

We may collect the following directly from you:

• Personal identifiers (names, title, date of birth)
• Contact information (email, phone, addresses)
• Account information (username, password)
• Payment details (card numbers, expiry dates, bank account info)
• Communication records and marketing preferences
• Identity and qualification documentation

We process your data under the following legal bases:

1. Contractual Obligation — when you create accounts, purchase products, or accept our terms and conditions.
2. User Consent — for actions without existing contractual relationships. Consent may be withdrawn by contacting us, though this may limit service access.
3. Legitimate Interests — for service improvement, record-keeping, fraud prevention, and risk management.
4. Legal Obligation — to comply with statutory requirements.
5. Vital Interests — when processing is necessary to protect someone's life.

We do not share or disclose to a third party any information collected through our website. Payment information is encrypted and processed securely. Job application data is retained for up to three years for future contact. Employment records are kept for six years after employment ends.

Cookies enable personalised experiences, record interaction patterns, and provide core functionality. The law requires explicit consent for non-essential cookies. We ask visitors about cookie preferences on their first visit.

We use Secure Sockets Layer (SSL) certificates to verify identity and encrypt data transfers. Data may be processed internationally with appropriate safeguards in place.

You may contact us to request your held personal data, review or update it, or request removal. Withdrawal of consent does not automatically stop processing if other legal bases apply.

Complaints should be directed to the organisation. If disputes are not resolved, you may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint.

We do not sell products or market to children. Children under 18 may use the website only with parental or guardian consent.

This privacy policy complies with UK law, specifically the Data Protection Act 2018 (incorporating EU GDPR) and Privacy and Electronic Communications Regulations (PECR).

This privacy notice is updated periodically as necessary.